Do You Contact Your Clients Enough?
Client Relationship Building, Sales Techniques, Systems CommentsThe one topic I’ve been asked the most questions about recently, is about how often you should contact your customers and clients.
So how often do YOU contact YOUR clients?
I’d be willing to bet that it’s nowhere near enough!
It’s my experience that there is far too much time focused on regular contact with PROSPECTIVE customers and clients, and not nearly enough time and money spent on cultivating relationships with EXISTING customers and clients.
You may think a little differently once you take the following two facts into consideration:
FACT 1 – The majority of you profits will come from the ongoing relationship you have with your EXISTING clients.
FACT 2 – 68% of people change supplier because they PERCEIVE their existing supplier doesn’t care about them.